Return & Refund Policy

At cleansaver.uk, we are committed to providing you with a satisfying shopping experience. If you are not satisfied with your purchase, our return and refund policy is designed to ensure that you can easily handle returns and exchanges.

Return Policy

  1. Return Period

    • You can request a return within 7 days of receiving the item.

  2. Return Conditions

    • The item must be unused and in its original packaging and tags.
    • Please ensure the item is not damaged during transit.

  3. Return Process

    • Contact our customer service team with your order number and reason for return.
    • We will provide you with the return address and further instructions.

Exchange Policy

  1. Exchange Period

    • Exchange requests must be made within 7 days of receiving the item.

  2. Exchange Conditions

    • Must adhere to the same conditions as the return policy; the item must be unused and in its original packaging.

  3. Exchange Process

    • Contact customer service, explain the reason for the exchange, and we will assist you in the process.

Refund Policy

  1. Refund Processing

    • Once we receive the returned item and confirm it meets the return conditions, we will process your refund within 5-7 business days.
    • Refunds will be issued using your original payment method.

  2. Shipping Costs

    • Return shipping costs are typically the responsibility of the customer unless the item is defective or incorrect.

Notes

  • Please keep the shipping receipt to provide tracking information if needed.
  • Special items (such as customized products or cleaning supplies) may not be eligible for return, so please confirm before purchasing.

If you have any questions about our return and refund policy, please feel free to contact us, and we will be happy to assist you!